Shipping policy

Shipping Policy

At Kivora, we are committed to delivering your orders efficiently and safely. Please review our shipping terms below.

Shipping Timeline

All orders are processed and shipped within 7-15 business days from the date of purchase. Processing time excludes weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Specific shipping rates will be calculated at checkout based on your destination.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress. We recommend tracking your shipment regularly to ensure timely receipt.

Delays and Customs

Kivora is not responsible for delays caused by customs clearance, local postal services, or external factors beyond our control. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs authority regarding potential fees before placing your order.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at service.kivora@gmail.com with photographic evidence. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund at our discretion.